I actually made a New Year’s resolution for 2014. I think this concept is futile because you usually break your vow within a month and once broken this can actually give you license to totally ignore the bad behavior. This means your bad habit can actually get worse that year because you were stupid enough to make the resolution.
But I made a resolution not to get “fizzed off” (to not explosively lose my temper) this year. You might think this would be very easy, but remember I wrote a whole blog post about all about getting fizzed off repeatedly in the year 2012. And “fizzed off” might be an understatement because it is more like a nuclear meltdown, or nuclear fission, so maybe “fissed off” is a better term.
I didn’t get fizzed off much in 2013 and my new job is much less stressful, so I thought this was a worthy goal. And achieving this would be beneficial for my family and even for my health, since getting fizzed off causes my blood pressure to spike to impressively high readings. It can take hours for it to return to normal after a good fizz off.
In early November I realized I had kept my resolution and it’s not like I did not have reasons to fizzed off. My brand new neighbor flipped me the bird when he was moving in because I did something he didn’t like (of course I was totally innocent). Some doufus rear-ended me by driving like a yahoo on the Tampa expressway, nearly causing me to miss my flight back from vacation. And various other morons did things that could have been “fizz worthy”.
But I did not fizz. My resolve held firm. As a defense mechanism I even began literally laughing in people’s faces when they did or said something that could have fizzed me off. Of course this probably fizzed them off, but then they started it, right?
So I was very proud of myself. Of course I planned to write a blog post on how I was able to keep my resolution for 2014. I would write about my personal strength, my great resolve, my superior self-control, my dignified composure. Perhaps the Pope would read about my righteousness and make me a saint. I mean I’m not Catholic, but how would he be able to ignore such greatness.
And then it started so innocently …
I called the Wall Street Journal to cancel my $300 digital subscription. I had subscribed for my job, but had only used it a handful of times all year. I had been watching for a renewal notice, but to my surprise I never got one. However, I did notice the subscription had been conveniently automatically renewed on my credit card statement. What great customer service! They did all the work to seamlessly continue my subscription without even sending me an email notification. No need to clutter up my in box with more emails!
I explained to customer service representative Gina what I wanted to do, but I could tell she was concerned and disappointed that it was over between us, that I would no longer have access to what she could give me. I was now being exposed to their customer retention program and she was not going to let me go without a fight.
She started asking me questions about what information I used and what I used it for. I started to become mildly irritated when the call started taking longer than I anticipated. I became further irritated when she asked what sources I would now use for the information I needed. When I told her Reuters (one of the largest news companies in the world) and Economy.com (a WSJ major competitor), Gina replied “Oh I’ve never heard of them”. So she was either very stupid, or lying to me, either of which made me want to end the call soon.
She was wasting my time because there was absolutely no chance that I was going to renew. If she drove to my city and made mad, passionate, love to me, I was still going to cancel. I know some guys will say, “But what is she was smokin’ hot”? For the sake of argument, let’s just assume she was not.
She then pointed out the subscription had just been renewed, which of course promoted me to express my displeasure (still very composed) about their renewal process. This promoted her to argue with me and defend that process. And this led us to a point where I realized that Gina was not the pleasant, helpful, customer service representative that I was led to believe. She was an evil, conniving, bitch.
The call ended with me literally screaming into the phone:
CANCEL IT NOW!!!!!!!!!!!!!!!!!!!!!
CANCEL IT NOW!!!!!!!!!!!!!!!!!!!!!
JUST CANCEL IT RIGHT NOW!!!!!!!!!!!!!!!!!!
Gina: okay it’s cancelled
|Fizzed Off or Fissed Off?|
They said at the beginning that the call may be recorded for quality purposes and I hope to hell it was. They could use it in training classes as an example of what not to do, but I expect the students would all break out in laughter at the point where I got fizzed off. If the recording ever leaks out, it will surely go viral. I have already contacted Edward Snowden and North Korea to see if they can get me a copy of the recording.
Unfortunately, my body did not react well to the first fizzed off meltdown in a long time. I tried to tell myself that it was fruitless to get so upset over an insignificant phone call. But it was too late; I could not put the toothpaste back in the tube. And in this this case, the toothpaste had been projected all over the wall and some even hung from the ceiling. Four hours later my blood pressure still had not returned to normal. Did I mention that Gina is a bitch?
I will not be making any New Year’s resolutions this year. Go ahead and make some of your own if you wish.
Happy New Year to all my readers, and here’s to a laughter filled 2015.
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